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Support Center

Frequently Asked Questions

Are you selling designer/niche brand products?

Can I Apply a Discount Code After an Order has been Placed?

Are your products Vegan friendly and Cruelty-Free?

What are the concentration of the fragrances?

Can I return my fragrance If I don't like It?

What type of bottles are you using?

How Are You Able to Make these Products so Affordable?

Where is your company based out of?

Do You ship internationally?

Can I use more than one discount code?

Can I be notified when products are back in stock?

Return Policy

Returns Information

Can I Exchange a Fragrance?


How long does shipping & delivery take?

My Package seems lost in transit

Tracking States my Order Was Delivered but It is Not Here

How Can I Cancel My Order?

How Can I Track or receive an update on where my order is?

ALT. Insider Reward Program

I have placed past order why do my points not reflect on my ALT. Insider account

How do redeem my ALT. Points?

Damaged/Faulty Product

Atomizer/sprayer not functioning properly

Damaged or Cracked Bottle

Leaking Bottle or Sprayer

COVID-19 Shipment Delays

Shipment Delay?

Shipment Delays / Late Package

No Shipment Updates Received

My shipment seems to be delayed

Package is taking longer than usual I feel it may be lost or missing

Current USPS/COVID-19 Shipment Delays

August 2020 - USPS Policy Changes/ COVID-19 Current Shipment Delays

Current USPS Package Delays

Damaged Lost or Stolen Shipments

My Shipment seems to be Lost

Shipment Insurance