Support
ALT. Fragrances · Customer Support
How can we help?
Our support team is here for you. Reach us by email and we'll get back to you as quickly as possible — usually within 24 hours.
Email Support
support@altfragrances.com
For all orders, returns, exchanges, and general questions.
Typically replies within 24 hours
Monday – Friday · 9am – 5pm EST
Self-Service & Quick Links
Track My Order
Get real-time updates on where your package is and when it will arrive.
Track Now →Returns & Exchanges
Start a return or exchange through our self-service portal. Easy and hassle-free.
Start a Return →Refund Policy
Read our full refund and return policy so you know exactly what to expect.
View Policy →Shipping & Delivery
Delivery timelines, free shipping thresholds, and everything you need to know before you order.
Learn More →My Account
View your order history, manage your details, and access your rewards balance.
Go to Account →Find a Store
Visit one of our 25+ boutiques and kiosks across the US for in-person support and scent consultations.
Find Locations →
30-Day Guarantee
Not happy? We'll make it right.
Free Shipping Over $75
On all US orders.
Easy Returns
Hassle-free return portal.
50,000+ Reviews
Trusted by fragrance lovers.
