Shipping & Delivery
From the time your order is placed, it will take 1-3 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We typically DO NOT ship orders the same day. Please allow up to 3 business days for orders to process
Ex: (If you order on Monday, your order should ship out on Tuesday, Wednesday, or Thursday).
You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.
COURIER PHONE NUMBERS
|COURIER||PHONE||GET HUMAN INSTRUCTIONS|
|USPS||1-800-275-8777||Press 0 , then 0, then press 5, then 5, then 2|
|FedEX||1-800-463-3339||Keep saying "Speak to a representative" at each prompt|
|UPS||1-800-742-5877||Press 0 at each prompt, ignoring messages|
|Canada Post||1-800-267-1177||Press 0 at each prompt, ignoring messages|
|DHL Express||Varies by country||Click here for customer support|
|Hongkong Post Speedpost||852-2921-2222||Press 8, then press 5|
|GLS||Varies by country||Click here for customer support|
INTERNATIONAL TAXES AND DUTIES
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by ALT. Fragrances, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order.
If you decide to cancel your order or change your shipping address, please write to us at firstname.lastname@example.org as soon as you place your order.
We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
By placing an order at ALT. Fragrances, you are responsible for the cost of return shipping back to ALT. Fragrances. Please refer to our returns policy for further information on how to return your package.