Shipping & Delivery

Shipping & Delivery

SHIPPING PROCESS

From the time your order is placed, it will take 1-3 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We typically DO NOT ship orders the same day. Please allow up to 3 business days for orders to process

Ex: (If you order on Monday, your order should ship out on Tuesday, Wednesday, or Thursday).

You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open.
TRACKING YOUR ORDER
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 72 hours.
You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to receive updates on your order. 
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

COURIER PHONE NUMBERS

COURIER PHONE GET HUMAN INSTRUCTIONS
USPS 1-800-275-8777 Press 0 , then 0, then press 5, then 5, then 2
FedEX 1-800-463-3339  Keep saying "Speak to a representative" at each prompt
UPS 1-800-742-5877 Press 0 at each prompt, ignoring messages 
Canada Post
1-800-267-1177
Press 0 at each prompt, ignoring messages
DHL Express Varies by country Click here for customer support
Hongkong Post Speedpost 852-2921-2222 Press 8, then press 5
GLS  Varies by country
Click here for customer support

 

INTERNATIONAL TAXES AND DUTIES

International customers (outside of the United States and Canada) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by ALT. Fragrances, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order.

If you decide to cancel your order or change your shipping address, please write to us at support@altfragrances.com as soon as you place your order.

We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

RETURNS

By placing an order at ALT. Fragrances, you are responsible for the cost of return shipping back to ALT. Fragrances. Please refer to our returns policy  for further information on how to return your package.