Our Money Back Return Policy is not applicable to samples/testers, Travel Sized Bottles or Sale/Discounted items (Using Discount Code) in any quantity.
Only regular priced items may be refunded. Sale Items (Items purchased using a promotion or discount code) are FINAL SALE.
Sale Items are still applicable for Exchange/Return for Store Credit.
Items must be sent back within 14 days of delivery date.
You will be responsible for shipping costs to return your item(s).
- The Cost of Shipping your package(s) will be deducted from your refund.
Fragrance(s) must contain at least 95% or more of original liquid as well as original packaging (including velvet pouch).
ALT. Fragrances is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
If items in your order are not applicable for our Money Back Return they will be refunded via store credit in the form of an E-Gift Card code.
- *Update* As of Jan. 1, 2020 Credit Card Processing Fee's will not be able to be refunded per Merchant Refund Updates.
If you are unsure on whether your fragrance(s) is/are eligible please send a photo of your fragrance(s) as well as your order number to us at firstname.lastname@example.org to receive a pre-acceptance on your returns eligibility.
We are pleased to accommodate returns and exchanges within 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it containing 95% or more of the original liquid in the bottle. It must also be in the original packaging including the velvet pouch it is contained in. To complete your return, we require a receipt or proof of purchase.
Returns on Items Purchased with Coupons/Discount Codes: An order placed using a promotional discount code or in conjunction with an ALT. Fragrances promotion such as "20% Off" cannot be returned for a refund. We will be happy to issue you an exchange or store credit.
Refunds (if applicable)
If applicable please contact us at email@example.com with your order # and reason for return. You will then be supplied with a return address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.
During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please contact our Customer Care team via firstname.lastname@example.org with your Order Number and the name of the item(s) returned along with one of the following:
- Proof of postage/return postage receipt
- A return tracking number
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account or credit card statement again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Your Next Step will be to contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping charge will be deducted from your refund, only the cost (subtotal) for the products that you originally ordered will be refunded. The original cost of shipping will be deducted on “Free Shipping” offered orders.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that by ordering an item from our store, you are agreeing to our return policy, our alterations policy, and the rest of our terms and conditions.
To start the return process, please follow the instructions below:
- EMAIL: firstname.lastname@example.org
- SUBJECT LINE: Returning for EXCHANGE/REFUND
- BODY OF EMAIL:
- Full Name
- Order Number
- Name(s) of item(s) being returned
- Reason for return